Last updated: July 2026
Every product from Guilds & Grains is an instant digital download — you receive your files immediately after purchase, with nothing physically shipped. Because of the nature of digital goods, our policy is designed to be fair to both you and a small studio.
As the files are delivered instantly and cannot be returned once downloaded, we do not offer returns or refunds for change of mind, accidental purchase, or buyer's remorse. Please review the listing details, formats, and sizes before you buy so you know exactly what you'll receive.
Your satisfaction matters. If any of the following happen, contact us within 30 days of purchase and we will replace the file or issue a full refund:
Don't worry — just reach out and we'll help you get set up. Most issues are solved in minutes, and we're happy to re-send your files or send an alternate format.
Message us any time through our Etsy shop, or simply reply to your order-confirmation email. We aim to respond within 24 hours.